Terms of Service

Effective Date: August 9,2026
Company: Crackerjack Strategies
Website: https://crackerjackstrategies.com/

These Terms of Service (“Terms”) govern your use of services provided by Crackerjack Strategies (“Company,” “we,” “us,” or “our”). By purchasing or using our services, you agree to these Terms.

Overview of Services

Crackerjack Strategies provides digital marketing services designed to improve online visibility, website performance, and customer engagement.

Services may include:

Core Services

  • WordPress website design and development
  • Website hosting, support, and maintenance
  • Search Engine Optimization (SEO)
  • Local SEO optimization
  • Google Business Profile optimization
  • Social media marketing
  • Reputation management
  • Website performance optimization
  • Consulting and digital marketing strategy

Services are typically provided on a month-to-month basis unless otherwise agreed in writing.

No Long-Term Contracts

Crackerjack Strategies does not require long-term contracts for most services.

Clients may continue services on a flexible monthly basis and may cancel services in accordance with the cancellation policy outlined below.

Billing Terms

All services are billed automatically on a recurring monthly basis unless otherwise stated in writing.

Payment Terms

  • Monthly services are billed in advance
  • Client authorizes recurring billing for active services
  • Payment methods are securely stored through third-party billing providers
  • Failure to maintain a valid payment method may result in suspension of services

Failed or Late Payments

Accounts with failed or declined payments may experience service interruption until payment is successfully processed.

Crackerjack Strategies reserves the right to suspend services for overdue accounts.

No Refund Policy

Due to the time, labor, and intellectual resources invested in digital marketing and website services, all payments made to Crackerjack Strategies are non-refundable.

This includes:

  • Monthly service fees
  • Setup fees
  • Website design services
  • SEO services
  • Marketing services
  • Consulting services
  • Hosting services
  • Optimization services

Digital marketing performance depends on factors outside of our control including search engine algorithms, competition, market conditions, and third-party platform changes.

Specific rankings or business outcomes cannot be guaranteed.

Cancellation & Termination Policy

Client Cancellation

Clients may cancel services at any time with a minimum 30 day written notice submitted via email.

Cancellation terms:

  • Services remain active during the 30 day notice period
  • Final billing will occur during the notice period
  • Services may be discontinued after the termination date
  • Cancellation requests must be submitted in writing

Company Right to Terminate Services

Crackerjack Strategies reserves the right to terminate services at any time.

Reasons may include:

  • Non-payment
  • Abusive or inappropriate communication
  • Violation of platform policies
  • Illegal or unethical business practices
  • Failure to provide necessary information
  • Requests outside the agreed scope of services
  • Repeated failure to communicate

Pricing, Fee Adjustments, and Third-Party Services

Crackerjack Strategies strives to provide high-quality digital marketing services at fair and competitive rates. Because our services are provided on a month-to-month basis without long-term contracts, we reserve the right to modify our pricing for products and services as our business, operating costs, and service offerings evolve.

Existing clients will receive at least 30 days’ advance written notice before any increase to recurring service fees takes effect.

Price adjustments may occur for reasons including, but not limited to:

  • Changes in operating expenses or business costs
  • Expanded or enhanced service offerings
  • Changes in market conditions
  • Increases in software licensing, hosting, or subscription fees
  • Changes in third-party vendor pricing
  • Inflation or other economic factors

If you do not agree with a pricing adjustment, you may cancel your recurring services by providing written notice before the effective date of the new pricing, in accordance with the cancellation terms outlined in these Terms of Service.

Unless otherwise stated in writing, published pricing is subject to change without notice for new customers, new projects, and new service purchases.

Final Account Balance & Offboarding Deliverables

All outstanding balances must be paid in full before Crackerjack Strategies is required to provide final account transfers, website exports, data exports, migration files, administrative access transfers, or other offboarding deliverables.

If an account has an outstanding balance at the time services terminate, Crackerjack Strategies may withhold these deliverables until the account is paid in full. This does not extend or reinstate terminated services, hosting, subscriptions, licenses, or other services.

Once the outstanding balance has been satisfied, Crackerjack Strategies will provide applicable offboarding materials in accordance with these Terms of Service.

Crackerjack Strategies is not required to provide proprietary software, licensed plugins, third-party subscriptions, internal tools, proprietary configurations, internal reports or working files unless specifically included in the applicable service agreement.

Third-Party Services

Many of the services provided by Crackerjack Strategies rely on third-party software, hosting providers, marketing platforms, domain registrars, email providers, and other technology vendors. If a third-party provider increases its pricing, modifies its billing structure, discontinues a service, or otherwise impacts the cost of providing your services, Crackerjack Strategies reserves the right to adjust the applicable fees accordingly. Whenever practical, clients will receive at least 30 days’ advance written notice before such adjustments take effect.

Taxes and Government Fees

Unless otherwise stated, all pricing is exclusive of applicable sales tax, use tax, or other government-imposed taxes and fees. Any required taxes or governmental charges will be added to invoices where applicable and are the responsibility of the client.

Website Ownership

Clients retain ownership of the content created specifically for their website once payment has been made in full.

Website content may include:

  • Written page content
  • Blog articles
  • Images provided by client
  • Non-licensed graphics
  • Contact form submissions
  • Business information
  • Logo files provided by client

Crackerjack Strategies retains ownership of proprietary systems, workflows, templates, and configurations used to deliver services.

Website Access & Administrative Control

While clients retain ownership of their website content, Crackerjack Strategies maintains administrative control of the WordPress environment for websites under active management.

Backend Access Policy

To maintain website stability, security, and performance, administrative backend access to WordPress installations managed by Crackerjack Strategies is not provided during the active service period.

This policy helps:

  • Protect website functionality
  • Maintain SEO configurations
  • Prevent plugin conflicts
  • Maintain site speed optimization
  • Protect licensed software
  • Maintain security configurations
  • Prevent accidental damage to website structure

Clients may request content edits or updates at any time as part of their ongoing service plan.

Website Data Export & Content Transfer

Upon termination of website services, clients may request a copy of their website content in WordPress XML Export format (WXR file).

When Export Files Are Provided

Export files are provided only after a formal Termination of Service has been submitted.

Export files are not provided on a recurring basis during active service periods.

Because websites are continuously updated and optimized, export files represent a snapshot of the website at the time of termination.

Providing ongoing export files during active service would create version inconsistencies and administrative inefficiencies.

Requests for export files must be made within 30 days of termination.

WordPress XML Export May Include

The WordPress XML Export file may contain:

  • Pages
  • Blog posts
  • Image references
  • Media file paths
  • Categories
  • Tags
  • Comments
  • Custom fields
  • Navigation menus
  • Basic content structure

Export Limitations

Export files do not include:

  • WordPress theme files
  • Plugin files
  • Premium plugin licenses
  • Custom design frameworks
  • Proprietary configurations
  • Hosting environment settings
  • Performance optimization settings
  • Licensed software configurations

Clients may import the XML file into another WordPress installation using the WordPress Import tool.

Licensed Plugins & Software

Some websites utilize premium or licensed plugins purchased or maintained by Crackerjack Strategies.

Unless otherwise agreed in writing:

Licensed plugins remain the property of Crackerjack Strategies.

These licenses are not transferable upon termination of service.

Clients may purchase their own licenses if they wish to continue using the same premium tools independently.

Examples may include:

  • performance optimization plugins
  • SEO tools
  • security software
  • design framework licenses
  • premium form builders
  • caching software

Google Analytics & Search Console Access

Websites managed by Crackerjack Strategies may be connected to Google Analytics and Google Search Console for performance tracking and optimization.

Ownership and access permissions may vary depending on the setup.

In most cases:

Crackerjack Strategies retains administrative control of analytics configurations during active service in order to:

  • maintain accurate tracking
  • prevent configuration errors
  • preserve historical data integrity
  • ensure consistent reporting

Upon termination of service, reasonable efforts will be made to transfer ownership or provide appropriate access when possible.

Clients are responsible for maintaining access to their own Google accounts.

Crackerjack Strategies is not responsible for lost data due to account access changes made by third parties.

Privacy and Data Protection

Crackerjack Strategies respects client privacy and does not sell or share personal information with third parties for marketing purposes.

Information collected may include:

  • contact details
  • business information
  • login credentials provided for service implementation
  • website analytics data

Information is used solely for the purpose of delivering services.

Please review our Privacy Policy for more information.

Acceptable Use Policy

Clients agree not to use services provided by Crackerjack Strategies for unlawful or deceptive purposes.

Prohibited Activities

Prohibited activities include:

  • illegal products or services
  • copyright infringement
  • deceptive advertising practices
  • spam or misleading marketing
  • malware distribution
  • false claims
  • harassment or abusive conduct
  • manipulation of reviews in violation of platform policies
  • violations of Google policies

Crackerjack Strategies reserves the right to refuse or terminate services that violate this policy.

Third-Party Platforms

Services may involve third-party platforms including:

  • Google
  • Meta (Facebook and Instagram)
  • WordPress
  • hosting providers
  • SEO software providers
  • analytics providers

Crackerjack Strategies is not responsible for:

  • platform outages
  • algorithm changes
  • policy changes
  • account suspensions
  • pricing changes by third-party providers

Service Level Expectations

Communication Response Time

We strive to respond to client communication within:

  • 1 business day when possible
  • up to 2 business days during high volume periods

Typical Turnaround Times

Estimated timelines may include:

  • website edits: 2–5 business days
  • SEO updates: ongoing monthly
  • content updates: 3–7 business days
  • new page development: 5–14 business days
  • blog articles: typically 1–2 per month depending on service plan

Timelines may vary depending on complexity, scope changes, and client response time.

Performance Disclaimer

We follow industry best practices to improve visibility and performance but cannot guarantee:

  • search engine rankings
  • website traffic levels
  • lead generation volume
  • sales performance

SEO and digital marketing are long-term strategies influenced by competition and third-party algorithms.

Limitation of Liability

Crackerjack Strategies shall not be liable for indirect or incidental damages including:

  • loss of revenue
  • website downtime
  • data loss from hosting providers
  • ranking fluctuations
  • third-party service interruptions

Total liability shall not exceed the amount paid for services within the previous billing period.

SMS Messaging Terms

By providing your mobile phone number to Crackerjack Strategies, you consent to receive SMS text messages from us regarding your account, services, and marketing promotions.

Program Description

Our SMS messaging program may include both transactional and promotional text messages.

Transactional messages may include:

  • Appointment reminders
  • Project updates
  • Service notifications
  • Account-related communications
  • Billing or payment reminders
  • Support follow-ups

Promotional messages may include:

  • Special offers
  • Discounts
  • Marketing promotions
  • Company news
  • Service announcements
  • Seasonal campaigns

Message Frequency

Message frequency varies depending on your interactions with Crackerjack Strategies, the services you receive, and your communication preferences.

Message and Data Rates

Message and data rates may apply based on your mobile carrier and service plan.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. Once you opt out, you will no longer receive SMS communications unless you choose to opt back in.

Help

For assistance with our SMS messaging program, reply HELP to any message or contact us directly using the information below.

Privacy

Your mobile phone number will be used solely in accordance with our Privacy Policy. We do not sell or share your mobile number with third parties for their independent marketing purposes. SMS consent is not a condition of purchasing any product or service.

Service Suspension & Reinstatement

Services suspended due to failed payment, non-payment, expiration of a valid payment method, violation of these Terms of Service, or other account-related issues are not automatically reinstated upon payment of an outstanding balance.

Reinstatement of suspended or terminated services is subject to approval by Crackerjack Strategies and may require payment of all outstanding balances, establishment of a valid payment method, and payment of a reinstatement or reactivation fee.

The amount of any reinstatement fee may vary depending on the services involved and the work required to restore the account, including website restoration, software configuration, third-party integrations, listings synchronization, analytics configuration, or other technical services.

Payment of an outstanding balance does not guarantee reinstatement of services. Crackerjack Strategies reserves the right to decline reinstatement and require a new service agreement, setup fee, or current service pricing before services resume.

Any reinstated services may be subject to Crackerjack Strategies’ then-current pricing and service terms rather than previously discounted, promotional, trade, or legacy pricing.

Payment of outstanding balances after termination does not reinstate previously terminated services or extend the client’s prior service agreement.

California Legal Compliance

These Terms shall be governed by the laws of the State of California.

Any disputes shall be resolved in the appropriate jurisdiction within California.

Both parties agree to attempt good-faith resolution prior to legal action.

Contact Information

Crackerjack Strategies

PO Box 663
Grover Beach, California
Email: info@crackerjackstrategies.com

Updates to Terms

Crackerjack Strategies reserves the right to update these Terms at any time.

Updates will be posted on this page with a revised effective date.

Continued use of services constitutes acceptance of updated Terms.

For questions regarding these Terms, please contact us through the website contact form.

 

Skip to content